2. After I have entered

  1. I have entered - now what?
  2. I made a mistake can I change my entry?
  3. Cancellations, refunds and deferring your place
  4. Your challenge kit
  5. Invite friends and family to join your Team
  1. I have entered - now what?

    For online entries: you will be sent a confirmation email within 24 hours after you have entered (see below). You will receive your Walker Pack in the new year. After this you will receive your Event Pack several weeks before the event.

    For download entries: you will receive an email within 2 weeks to confirm your place. You will then receive your Walker Pack in the new year, followed by your Event Pack several weeks before the event.

    I haven't received my confirmation email!

    If you need to know if you have a place check your details here

    An email confirming your place will be sent shortly after completing your online registration form. You do not need your confirmation email for any other purpose. 

  2. I made a mistake can I change my entry?

    Making changes

    From your date of entry until the 10th February 2019 you will be able to change the following 

    • Bra size
    • T-shirt size
    • Challenge entered
    • Estimated finish time

    From the 11th February until the 3rd March 2019 you will be able to change the following, subject to availability and for a £15 administration fee 

    • Challenge entered 

    Contact us here

    No changes of any sort will be possible after the 3rd March 2019.

  3. Cancellations, refunds and deferring your place

    Cancellations

    You are able to cancel your place from your account area

    Refunds

    Refunds of cancelled entries are only available up to 14 days after we have received your entry

    Defer your entry

    Unfortunatelythat is not possible.

    You can not defer your place to the following year. The reason is that your entry fee is put towards the costs of staging the event and for providing you with everything you will need to take part including your bra, T-shirt, cap, medal, meal etc. All of these are ordered and paid for a long way in advance of the actual event. In additionmost of the items included in your walker pack and final pack are dated for the year you are taking part and can not be used for the following year.

    You can not give your place to someone else. There are many reasons, for this for example: if you do pass your place to someone else and in the worst case scenario there is some sort of emergency situation we will not have their details on our system. Please kindly respect our reasons and our rules and ensure that this does not take place.

    These terms are laid out clearly in the terms and conditions associated with the event when you enter

  4. Your challenge kit

    Walker Pack

    Your Walker Pack contains all the information you need to get going: your welcome letter, your Training Guide and a Sponsor Form!  

    Event Pack

    Your Event Pack, contains all the essential items you need for the challenge, including. This is sent a few weeks before the challenge

    • Event Information Guide - contains everything you need to know for the night
    • Bra to decorate 
    • Walker Number - Do NOT laminate your Number, or put it in a plastic pocket, it is waterproof!
      Bag Tag is attached to the top of your Number, complete and attach to the bag you are stowing in the Bag Tent
      Entrance, Food and Finish Line tickets are attached to the bottom of your Number - do NOT remove these
    • Your Event T-shirt 
    • a high viz cap - Pink tartan with WHITE peak for FULL Moon, pink tartan with PINK peak for HALF Moon, black and white tartan for New Moon, black and white stripes for Over The Moon.
    • Weather Protector - this doesn't look much but these gems are fantastic to wear for cold, windy or even wet weather
    • Space Blanket - the foil item, to tie on to your Bumbag as a reflector and to wrap around you if you begin to feel chilly

    Event Packs have been sent for registrations up to the 25th March, all packs are sent second class... so please bear with us, they may take a while to reach you all. If you have not received yours, please complete the form here. Registrations after this date will be sent towards the end of April. Read more here.

  5. Invite friends and family to join your Team

    Already have a Team but want more to join in the fun?... Send your friends and family an invite by following these easy steps...

    • Just login to your Walk the Walk account
    • Go to Manage my fundraising page
    • From your individual online fundraising page, click team name (righthand side)
    • Click the yellow button to invite teammates
    • Enter email address

    It's as easy as that... they will then receive a special invite from you to join your team.

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