4. After I have entered - now what?

1. I have entered - now what?
2. I made a mistake can I change my entry?
3. Cancellations, refunds and deferring your place
4. Invite friends and family to join your Team
5. I can’t log in to my page – what do I do?
6. I need to change my address – what do I do?

1. I have entered - now what?

   After you have entered you will be sent a confirmation email within 24 hours and an online fundraising page will be automatically set up.

   You will receive update emails with all the information you need to get out and start walking.

   In the Summer you will receive your Event Pack!

   I haven't received my confirmation email!

   Please email us here.

    

2. I made a mistake can I change my entry?

   You have until the 26th March 2023 to change the following: 

   • Bra size
   • T-shirt size
   • Estimated finish time

   If you need any help, please email us.

   For the small print you can visit our Terms and Conditions here.

   What happens if I don't complete my chosen challenge?

   Sadly, there are some people that for many different reasons do not manage to complete their chosen distance. Whilst we have the utmost admiration and congratulate everybody for entering the challenge, we can not give medals to non-finishers as it would diminish the value to those people that do stay the course - after all, completion is part of the challenge! 

   What if I decide to do more miles than the distance I signed up for?

   That's fantastic that you wanted to keep on walking! We are unable to provide a different medal, so you will receive the medal for the distance that you signed up for.

3. Cancellations, refunds and deferring your place

   Cancellations

   Please fill in this form.

   Refunds

   Refunds of cancelled entries are only available up to 14 days after we have received your entry.

   Defer your entry

   Unfortunately, you are unable to do this, please refer to our Terms and Conditions.

    

4. Invite friends and family to join your Team

   Already have a Team but want more to join in the fun?... Send your friends and family an invite by following these easy steps...

   • From your individual online fundraising page, click team name (in the picture banner)
   • Copy your team page URL (page link) and send it to your friends and family
   • They will be able to follow the pink join team option which will take them to register for the challenge. Once they complete the registration they will be linked to your team page.

   It's as easy as that...

    

5. I can’t log in to my page – what do I do?

   Click on the 3 lines at the top of your fundraising page and login with your order number and email address. You will find your order number in your confirmation email. If you need any help please get in touch with [email protected]

    

6. I need to change my address – what do I do?

   Please get in touch with us [email protected].

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