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Monthly Donations Questions and Answers

All you need to know about setting up a monthly donation and uniting with us against breast cancer.

Questions and Answers:

1. The wrong amount has been taken from my bank account.
Please contact JustGiving in one of the following ways:

Live chat: Log into your account and click the purple Help button on the bottom right of the screen.
Email: Get in touch with Justgiving via this form.

2. I would like to cancel my monthly donation. What do I do?

  1. Please log in to your JustGiving account
  2. Go to the top right hand corner of the page and click the drop down arrow next to your profile
  3. Select Account & Preferences
  4. Select Recurring Donations
  5. You will then have the option to cancel your monthly recurrent donation
  6. You will receive an email to confirm your cancellation

3. What happens to the monthly payment when my card expires?
Your card details will be automatically updated via the bank once we get a missed payment, so you don’t need to worry about it.

4. Why was my donation rejected and what can I do now?
Please visit JustGiving’s help page for information. 

5. Do I have a choice in which day the payment is being taken?
Yes, you will get the option for the payment to leave your account on the 1st, 15th or the 28th of every month.

6. How often do I receive emails and receipts of my donation?
You will receive an email receipt from JustGiving ([email protected]) when you set up Monthly Giving and then every month thereafter. A confirmation email will also be sent to you from JustGiving when you set up monthly giving confirming that you have created a recurring payment for Walk the Walk. Walk the Walk will be in touch separately, but don’t worry, we won’t spam your inbox, we only want to express our gratitude from time to time. Of course, you can opt-out of these communications at any time if you would prefer not to hear from us.

7. Can I set up a monthly donation anonymously?
Yes, you can, this is not a problem. However, we won’t be able to thank you for your generosity and support and won’t be able to let you know how your donation was used during the year. Of course, if you choose to donate anonymously, we respect your decision and a huge thank you from us all for all your support.

8. Are my monthly donations tax deductible?
Yes, if you are a higher rate taxpayer, through Gift Aid. Gift Aid allows charities to claim basic rate tax of 20% on your donation (that’s 25p for every £1 donated). But higher rate taxpayers pay 40% tax. So, if you’re a higher rate taxpayer, you can claim the difference between the basic rate of tax claimed by the charity on your donation, and the higher rate of tax you actually pay, from HMRC. For more information, visit the GOV.UK website here

To set up a monthly donation, all you need is your credit or debit card, a couple of minutes and you can start making a difference… just click the button below and choose monthly donation on the next page.

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