4. After I have entered

1. I have entered - now what?
2. I made a mistake can I change my entry?
3. Cancellations, refunds and deferring your place
4. Invite friends and family to join your Team

1. I have entered - now what?

   After you have entered you will be sent a confirmation email within 24 hours and an online fundraising page will be automatically set up.

   You will receive update emails with all the information you need to get out and start walking.

   In Summer 2023 you will receive your Event Pack!

   I haven't received my confirmation email!

   Please email us here.

2. I made a mistake can I change my entry?

   Making changes

   You have until the 14th April 2024 to change the following: 

   • Bra size
   • T-shirt size
   • Estimated finishing time

   If you need any help, please email us.

   For the small print you can visit our Terms and Conditions here.

   What happens if I don’t manage to complete the challenge that I have entered?

   Sadly there are some people that for many different reasons do not manage to cross the finish line. Whilst we have the utmost admiration and congratulate everybody for entering the challenge, we can not give medals to non-finishers as it would diminish the value to those people that do stay the course - after all completion is part of the challenge!

   What happens if I entered the Half Moon and then decided on the night to complete a Full Marathon?

   If you continue to walk the marathon route, you will be asked by our marshals to leave the course in order to meet our health and safety requirements. No matter how many extra miles you may cover you will receive a Half Marathon Medal.

   What happens if I entered the Full Moon and then decide to only complete a Half Moon?

   By not completing your chosen challenge, you will unfortunately not receive a medal. We ask kindly that you do not request a medal as it's difficult and causes embarrassment for the volunteers that are following event instructions. 

3. Cancellations, refunds and deferring your place

   Cancellations

   Please fill in this form.

   Refunds

   Refunds of cancelled entries are only available up to 14 days after we have received your entry.

   Defer your entry

   Unfortunately, you are unable to do this, please refer to our Terms and Conditions.

4. Invite friends and family to join your Team

   Already have a Team but want more to join in the fun?... Send your friends and family an invite by following these easy steps...

   • From your individual online fundraising page, click team name (to the right of your profile picture)
   • Copy your team page URL (page link) and send it to your friends and family
   • They will be able to follow the link and click on the purple join team option which will take them to register for the challenge. Once they complete the registration they will be linked to your team page.

   It's as easy as that...

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