4. After I have entered

1. I have entered - now what?
2. I made a mistake can I change my entry?
3. Cancellations, refunds and deferring your place

1. I have entered - now what?

   After you have entered you will be sent a confirmation email within 24 hours and an online fundraising page will be automatically set up.

   You will receive update emails with all the information you need to get out and start walking.

   In the Spring you will receive your Event Pack!

   Steps to ensure that you receive your confirmation and update emails

   1)        Set your spam settings to allow emails from walkthewalk.org.

   2)        Double check your spam / junk folder.

   I haven't received my confirmation email!

   Please email us here.

2. I made a mistake can I change my entry?

   Making changes

   You have until the 6th February 2025 to change the following: 

   • Bra size
   • T-shirt size
   • Estimated finishing time

   If you need any help, please email us.

   What happens if I don’t manage to complete the challenge that I have entered?

   Sadly there are some people that for many different reasons do not manage to cross the finish line. Whilst we have the utmost admiration and congratulate everybody for entering the challenge, we can not give medals to non-finishers as it would diminish the value to those people that do stay the course - after all completion is part of the challenge!

   What happens if I entered the Half Moon Plus and then decided on the night to complete a Full Marathon?

   If you continue to walk the marathon route, you will be asked by our marshalls to leave the course in order to meet our health and safety requirements. No matter how many extra miles you may cover you will receive a Half Marathon Medal.

   What happens if I entered the Full Moon and then decide to only complete a Half Moon Plus?

   By not completing your chosen challenge, you will unfortunately not receive a medal. We ask kindly that you do not request a medal as it's difficult and causes embarrassment for the volunteers that are following event instructions. 

3. Cancellations, refunds and deferring your place

   Cancellations

   Please fill in this form.

   Refunds

   Refunds of cancelled entries are only available up to 14 days after we have received your entry.

   Defer your entry

   Unfortunately, you are unable to do this, please refer to our Terms and Conditions.

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