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Online fundraising queries

Help on online fundraising

Can I add cheques and cash to my online fundraising page?

Cash: you can add this to your online fundraising page by paying it in to your own bank account and then adding it to your online page as a donation - but you must NOT  gift aid this donation *.

Cheques made payable to yourself: you can add this to your online fundraising page by paying it in to your own bank account and then adding it to your online page as a donation - but you must NOT gift aid this donation *. We would encourage that the cheque is made payable to Walk the Walk Worldwide and that it is sent back to us along with your sponsor form with all the bits applicable to gift aid filled out.

* Just send your sponsor forms to us, giving us your online page details and the date and amount of donation(s) and we claim your sponsors' gift aid!

Cheques made payable to Walk the Walk: these should be sent back to us in the normal way with your sponsor form with all the bits applicable to gift aid filled out.

Can I add the cash from my collecting tubs to my online page?

You can add this to your online fundraising page by paying it in your own bank account and then adding it to your online page as a donation - but you can not claim gift aid on this donation.

When you send the pots back to us please put a note in saying that this is what you have done

Refunds of donations

A walker is unable to request that a donation made to their online fundraising page is refunded. Walk the Walk is unable to instruct Everyday Hero, our online fundraising partner, that a refund of a donation should happen as a result of a request by a walker. This is because the financial agreement / transaction to donate is between the donor and Everyday Hero

In the event of a walker cancelling their place or being unable to take part in an event, the walker should inform all the donors on their page. They should also inform their donors that if they wish a refund of their donation they should get in touch with Everyday Hero.

If a donor would like to request a refund they should also get in touch with Everyday Hero

I missed adding Gift Aid to my donation

Please fill in this form

Making a donation from outside the UK

Our online fundraising system only accepts donations in £GBP (Sterling.) If you are from outside the UK then we welcome your donation however, you will have to consider the current exchange rate and how much you would like to donate. There may be costs associated with the conversion please contact your card provider for details

Costs of online fundraising

There are costs for any charity in dealing with any type of fundraising. No fundraising is "free". Like so many activities it comes down to balance between a cost effective business transaction (successful charities are businesses) and getting access to the maximum amount of fundraising for charitable purposes.

A cost associated to fundraising, could be an internal cost allocated against individuals (i.e. once we recieve a cheque we have to enter it onto our system, allocate it to the correct walker, identify if Gift Aid is applicable or not, add the cheque to batches, compile all the batches, take it to the bank) or an external cost allocated against an organisation providing a service to the charity - e.g. online fundraising.

There are always costs associated with online fundraising, after all they have infrastructure to support which enables them to operate, which allows us (and you) access to their services. Even those that profess to be free are not - banks always need paying for processing credit card transactions.

So how much do we get charged? Unfortunately that is not something that we can answer. Why? Simply because we have confidential commercial agreements with various organisations. Because our fundraisers have raised such an incredible amount over the years, our rates are not the same as what is often displayed in online comparison charts.

So it comes down to trust.

You, our wonderful fundraisers, have to trust that we are recommending to you the most cost effective method for the charity to raise money online. The system is provided by Everyday Hero (a great bunch of happy people like us) and we have worked with them and our walkers to provide a system where the focus is you and Walk the Walk. Not the organisation that is providing the system. This means that when you ask your supporters to help, they learn more about where the money is going and what it will be doing. And that means they are more likely to feel confident about making that donation.

Further help

Call the Everyday Hero team on +44 (0) 845 680 9719 or email here

Thank you for your support